OFFICE PRACTICE ANSWERS
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OFFICE OBJ
01-10: ACDBCECDBE
11-20: DEDDAEECED
21-30: BBCBBAACDD
31-40: DDBBDCDECA
41-50: DDACBDAEAB
51-60: EADEACBCBA
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(1)
(i ) Clarity: A good report should be clear and concise, using language that is easily understandable to the intended audience.
(ii) Structure: A well-written report has a logical structure that helps the reader navigate through the content
(iii) Accuracy: A good report is accurate and based on reliable data and information.
(iv) Relevance: An effective report focuses on the key issues or topics at hand and provides information that is directly relevant to the purpose of the report
(v) Conciseness: Good report writing is concise, conveying information in a clear and succinct manner
(vi) Readability: Well-written reports are easily readable and accessible to the intended audience.
(vii) Completeness: A good report is comprehensive and covers all the necessary aspects related to the subject matter.
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(2a)
=PURCHASING DOCUMENTS=
(i) Purchase Order
(ii) Requisition Form
(iii) Request for Proposal
(iv) Purchase Agreement/Contract
=STORE DOCUMENTS=
(i) Sales Receipt
(ii) Inventory reports
(2b)
(i) Purchase Order (PO): A purchase order is a document issued by a buyer to a supplier, outlining the details of the products or services to be purchased. It includes information such as item descriptions, quantities, prices, payment terms, and delivery instructions.
(ii) Requisition Form: A requisition form is used by an internal department or employee to request the purchase of goods or services. It typically includes details such as the item description, quantity, purpose, and any necessary approvals.
(iii) Request for Proposal (RFP): An RFP is a document that organizations use to solicit bids from potential suppliers or vendors. It outlines the requirements and specifications for a particular project or purchase, allowing vendors to submit proposals outlining their offerings and pricing.
(iv) Purchase Agreement/Contract: A purchase agreement or contract is a legally binding document that establishes the terms and conditions of a purchase transaction between a buyer and a seller. It includes details such as the description of goods or services, pricing, delivery terms, payment terms, warranties, and other relevant terms.
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(6a)
Communication can be defined as the process of exchanging information, ideas, thoughts, and feelings between individuals or groups. It involves the transmission and reception of messages through various channels, such as verbal, nonverbal, written, or visual, to convey meaning and understanding.
(6b)
(i) Effective Collaboration: Communication plays a crucial role in fostering collaboration among individuals and teams within a business.
(ii) Decision Making: Good communication is essential for informed decision making in a business. It enables the exchange of relevant data, analysis, and opinions among stakeholders, allowing for well-informed choices.
(iii) Customer Relations: Effective communication enables businesses to understand customer needs, provide support, and address concerns promptly
(iv) Employee Engagement: Communication plays a crucial role in engaging and motivating employees.
(v) Crisis Management: In times of crises or challenging situations, effective communication is critical for managing and mitigating potential damage.
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(9a)
(i)Wages: Wages refer to the amount of money paid to an employee in exchange for the work done on an hourly, weekly, or monthly basis. These payments are often given to employees who are employed on a temporary or seasonal basis.
(ii)Salary: A salary is a fixed amount of money paid to an employee periodically, usually on a monthly basis, for the work done during that period. Unlike wages, which are based on hours worked, salaries are paid as a fixed amount regardless of the number of hours worked.
(iii)Standing Order: A Standing Order is a payment instruction that a customer gives to their bank to pay a fixed amount of money from their account at fixed intervals to another account. Standing orders are used to make regular payments, such as rent, mortgage, or utility bills.
(iv)Payslip: A payslip is a document that an employer provides to an employee every time they are paid. The payslip contains details of the employee’s earnings, deductions, and net pay for the pay period. Payslips are used to inform employees about their salary or wage payments and deductions made from their salary or wage payments.
(9b)
(i) Gross Pay
(ii)Net Pay
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(10)
(i) Correct formatting: A well-formatted business letter demonstrates professionalism and attention to detail.
(ii) Politeness and diplomacy: Business letters should maintain a polite and diplomatic tone, even when addressing difficult or challenging situations.
(iii) Conciseness: A good business letter should convey the message efficiently and avoid unnecessary repetition or verbosity.
(iv) Structure and organization: A good business letter should have a clear structure and follow a logical flow.
(v) Correct grammar and spelling: A well-written business letter should be free from grammatical errors and spelling mistakes.
(vi) Clarity: A good business letter should be clear and concise, conveying the message or purpose effectively.
(vii) Professional tone: The tone of a business letter should be formal and professional, maintaining a respectful and courteous demeanor.
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